Does Winqual accept WER reports from Vista systems?

Hi Claus,

Yes, Vista does send crash reports. A quick check on our end shows 380 events with hits on Vista assigned to CoCreate Software.(I believe this is your company ) Sometimes there is a delay between when the crashes occur and on your machine and when they appear on the site. This usually only takes 1-2 days but can take as many as 4 days.

Thanks for letting us know about the WinXP x64 version problem. The OSVersion of WinXP x64 is very close to that of Server 2003 so our patterns are off. We will update them shortly.

Thanks,

-Saar Picker

Developer Portal - http://winqual.microsoft.com

Claus,

This is a situation where our filter feature would help. From the Product Rollup page, you can select the Product Eventlist for the produce you have mapped. It will return all events in the Product, 20 events at a time. Above the events, you will see a section called 'Show Filter' with a '+' next to it. Expand the section by clicking on the '+' and you can filter events by OS Version and by Language as well. If you would like to see Vista events across all your products, use the search feature with '*' as your search criteria. This will return all your events which you can then filter on.

For your other questions, the reason why you events for other locales is that in many of your files the version value is '0.0.0.0'. This makes it very difficult for us to determine which events belong to which product. Incrementing this value with each build or release will prevent this.

Thanks,

-Saar Picker

Developer Portal - http://winqual.microsoft.com

Hi Claus,

I appologize for my miscalculation. Some events were left over from mappings you had in the past but deleted. These do not appear on the site but appeared to me in the DB.

I did discover a problem in our system that is preventing you from seeing 2 events (one has a Vista hit). As an event reoccurs over time these problems tend to resolve themselves. We will fix the cause of this problem in our next release. Your proper event count should be 11.

As of today our site is current to 6/10/2007 so any events over the past 3 days have not yet shown up. If you like, I'd be happy to track specific event types for you and give you the status. It does seem, though, that for the most part you are seeing what information we have.

Thanks,

-Saar Picker

Developer Portal - http://winqual.microsoft.com/

Clause,

This morning's data contains the following:

It does appear that we are getting some of your events, though perhaps not the ones you are intending. Events may not be immediately sent to our servers for a variety of reasons. One way to verify that the event was correctly reported is to check the computer's Application event log for Event ID 1001 from the "Windows Error Reporting" source. This message should have information about the fault bucket and type of the event. If you don't see this message, it's likely that it was not reported to Microsoft.

If you do see this information, you can enter the fault bucket number in the search dialog on the site to search for the specific event. Also, if you e-mail me this information to <saarp AT microsoft.com> I'll be more than happy to track the event down in our internal systems.

I really want to apologize for the difficulties you're having. It's unfortunate but our telemetry data is really most effective after collecting a higher number of data points. I hope you'll continue working with me to resolve this problem for you.

-Saar Picker

Developer Portal - http://winqual.microsoft.com/

Claus,

I've located the events you are referring to. In our data they appear to have all been reported on 6/13/07. Our site data has only caught up to 6/12/07 as of this morning, and tomorrow should include this new data. Can you please send me the specific times the events occurred You mentioned that you have been reporting these events throughout the week. There are some reasons event reporting can be delayed, such as lost network connectivity. I'd like to make sure there are no processing problems on our end.

Thanks for being so patient.

-Saar Picker

Developer Portal - http://winqual.microsoft.com/

Event data:

I have following queries regarding appearing of reports in Winqual.

Suppose, a company has a product named abc.exe. and this product is mapped.

Now, for every crash, I must be able to see the reports in Winqual - ofcourse after the already mentioned delay(1-2 days).

That product has a new release say version x. Is this new version also needs to be mapped so that the report appears in Winqual. Or we don't need to map each version of the same product - mapping of the original version will do the trick

Also, this mapping needs to be done only by Company administrator - each developer does not require to map the product individually.

But, each developer with their Winqual account can see these reports.

This is my understanding and doubt on the topic. Please, clarify where I am wrong.

Thanks,

DHON

Hi Claus,

Thanks for the information.

When your Company's name is already listed in the dropdown of account opening form in Winqual, then if you try to create an account by providing userid/password, your account opening request goes to your company's administrator. Once s/he confirms it, then you get a confirmation mail from Winqual saying that your Company's administrator has approved the account. Now, if I login to Winqual, I am directed to Company's page and I can see different reports. Among those available reports I can't see the reportts for crashes that I introduced. Report for earlier version of the s/w is available - but not the one where I am working now. So wanted to know whether I need to map this version also separately to get the work done ! Even if mapping is required it will be done by the Administrator. That is my understanding on the issue.

Thanks,

DHON

Hi DHON,

Mapping is explicit. That is to say you are required to map each file you want data on. If you have a new build you want to track, you need to upload a mapping file for that build.

Presently, we match events to a company based on the name of the file, its Version, and linkdate (linkdate if possible). We have processes that watch for cross company file mapping collisions and a team that manages file mapping collisions. This team will engage all parties involved if we see a mapping collision, and we have a way to automatically decline or authorize a commonly mapped file across companies.

Kind regards,

-Jason