Claus Brod


Hi all,

we recently registered for the Winqual site. Reports are coming in about crashes in our application which occur on Windows XP systems, so it seems like the whole registration process worked as expected.

However, we also ran our application (same version as on XP) on Vista, and provoked several crashes (same type of crashes as the ones on XP) there - but don't see *any* reports on the Winqual servers for those crashes.

I've tried a lot of things already, but maybe I should check one fundamental thing first: Do the Winqual servers actually accept and process reports from Vista machines

BTW, I also noticed that reports from a Windows XP x64 system were apparently classified as "Windows 2003 Server" on Winqual. Is this normal

Thanks!

Claus

http://www.clausbrod.de





Re: Does Winqual accept WER reports from Vista systems?

Saar Picker - MSFT


Hi Claus,

Yes, Vista does send crash reports. A quick check on our end shows 380 events with hits on Vista assigned to CoCreate Software.(I believe this is your company ) Sometimes there is a delay between when the crashes occur and on your machine and when they appear on the site. This usually only takes 1-2 days but can take as many as 4 days.

Thanks for letting us know about the WinXP x64 version problem. The OSVersion of WinXP x64 is very close to that of Server 2003 so our patterns are off. We will update them shortly.

Thanks,

-Saar Picker

Developer Portal - http://winqual.microsoft.com






Re: Does Winqual accept WER reports from Vista systems?

Claus Brod

Saar,

thanks a lot for your help, and for looking up the event stats! (And yes, you're right, I'm with CoCreate Software.)

Last night, apparently a few more crash reports trickled in, and those were classified as coming from Windows Vista. However, the classification doesn't look right to me - the crash reports claim they were sent from Danish and Estonian versions of Windows Vista, which sounds pretty unlikely since so far we were running all our tests on US English versions of either XP or Vista. Also, the crash reports were for versions of our software which we didn't even use to run our tests on...

Is there any way for us to access those 380 Vista-related reports for our products which we don't see on the Winqual site

Thanks!

Claus

http://www.clausbrod.de






Re: Does Winqual accept WER reports from Vista systems?

Saar Picker - MSFT

Claus,

This is a situation where our filter feature would help. From the Product Rollup page, you can select the Product Eventlist for the produce you have mapped. It will return all events in the Product, 20 events at a time. Above the events, you will see a section called 'Show Filter' with a '+' next to it. Expand the section by clicking on the '+' and you can filter events by OS Version and by Language as well. If you would like to see Vista events across all your products, use the search feature with '*' as your search criteria. This will return all your events which you can then filter on.

For your other questions, the reason why you events for other locales is that in many of your files the version value is '0.0.0.0'. This makes it very difficult for us to determine which events belong to which product. Incrementing this value with each build or release will prevent this.

Thanks,

-Saar Picker

Developer Portal - http://winqual.microsoft.com





Re: Does Winqual accept WER reports from Vista systems?

Claus Brod

Saar,

I've tried the filter, but of the 380 Vista reports that you mentioned, I can only see two 8-(

Claus





Re: Does Winqual accept WER reports from Vista systems?

Saar Picker - MSFT

Hi Claus,

I appologize for my miscalculation. Some events were left over from mappings you had in the past but deleted. These do not appear on the site but appeared to me in the DB.

I did discover a problem in our system that is preventing you from seeing 2 events (one has a Vista hit). As an event reoccurs over time these problems tend to resolve themselves. We will fix the cause of this problem in our next release. Your proper event count should be 11.

As of today our site is current to 6/10/2007 so any events over the past 3 days have not yet shown up. If you like, I'd be happy to track specific event types for you and give you the status. It does seem, though, that for the most part you are seeing what information we have.

Thanks,

-Saar Picker

Developer Portal - http://winqual.microsoft.com/





Re: Does Winqual accept WER reports from Vista systems?

Claus Brod

Saar,

thanks again for the update.

Unfortunately, we're still not seeing the Vista reports which (we think) we have been sending to the Winqual site since almost a week now 8-(

Claus

http://www.clausbrod.de/Blog





Re: Does Winqual accept WER reports from Vista systems?

Saar Picker - MSFT

Clause,

This morning's data contains the following:

Event

OS

Hits

EventType

FirstHit

1

Windows Vista (RTM)

1

Hang B1

6-7-2007

2

Windows Vista (RTM)

1

Hang XProc B1

6-10-2007

3

Windows Vista (RTM)

1

Crash64

6-11-2007

4

Windows Vista (RTM)

1

Hang B1

6-12-2007

It does appear that we are getting some of your events, though perhaps not the ones you are intending. Events may not be immediately sent to our servers for a variety of reasons. One way to verify that the event was correctly reported is to check the computer's Application event log for Event ID 1001 from the "Windows Error Reporting" source. This message should have information about the fault bucket and type of the event. If you don't see this message, it's likely that it was not reported to Microsoft.

If you do see this information, you can enter the fault bucket number in the search dialog on the site to search for the specific event. Also, if you e-mail me this information to <saarp AT microsoft.com> I'll be more than happy to track the event down in our internal systems.

I really want to apologize for the difficulties you're having. It's unfortunate but our telemetry data is really most effective after collecting a higher number of data points. I hope you'll continue working with me to resolve this problem for you.

-Saar Picker

Developer Portal - http://winqual.microsoft.com/





Re: Does Winqual accept WER reports from Vista systems?

Claus Brod

Saar,

thanks a lot again for your help!

I just glimpsed through the event log on one of our Vista machines, and it does indeed contain quite a number of entries with an event ID of 1001. I'm checking that machine from remote, which for some reason is horribly slow, so I'll look into the details on Monday when I'm in the office again.

From what I can see here, there should be quite a few crash reports for a test application called "reportfault.exe", which we mapped this week. But again, I'll check the details on Monday.

Claus





Re: Does Winqual accept WER reports from Vista systems?

Saar Picker - MSFT

Claus,

I've located the events you are referring to. In our data they appear to have all been reported on 6/13/07. Our site data has only caught up to 6/12/07 as of this morning, and tomorrow should include this new data. Can you please send me the specific times the events occurred You mentioned that you have been reporting these events throughout the week. There are some reasons event reporting can be delayed, such as lost network connectivity. I'd like to make sure there are no processing problems on our end.

Thanks for being so patient.

-Saar Picker

Developer Portal - http://winqual.microsoft.com/

Event data:

Event

AppName

AppVer

Offset

Hits

HitDate

1

reportfault.exe

42.42.42.42

0x000018D5

1

2007-06-13

2

reportfault.exe

42.42.42.42

0x00001625

2

2007-06-13

3

reportfault.exe

42.42.42.42

0x00012928

2

2007-06-13

4

reportfault.exe

42.42.42.42

0x00012928

4

2007-06-13

5

reportfault.exe

42.42.42.42

0x00012928

2

2007-06-13

6

reportfault.exe

42.42.42.42

0x00012928

1

2007-06-13

7

reportfault.exe

42.42.42.42

0x00012928

1

2007-06-13

8

reportfault.exe

42.42.42.42

0x00012928

4

2007-06-13





Re: Does Winqual accept WER reports from Vista systems?

Claus Brod

Saar,

good news: The reports for reportfault.exe (submitted on June 13th) are now becoming visible on the Winqual site for us. The reports come from Vista and XP systems, as expected.

However, I still don't see the expected Vista crash reports for our main application yet. I guess I'll just run some more tests with our latest code tomorrow, and then wait a few more days.

Claus

http://www.clausbrod.de/Blog




Re: Does Winqual accept WER reports from Vista systems?

DHON

I have following queries regarding appearing of reports in Winqual.

Suppose, a company has a product named abc.exe. and this product is mapped.

Now, for every crash, I must be able to see the reports in Winqual - ofcourse after the already mentioned delay(1-2 days).

That product has a new release say version x. Is this new version also needs to be mapped so that the report appears in Winqual. Or we don't need to map each version of the same product - mapping of the original version will do the trick

Also, this mapping needs to be done only by Company administrator - each developer does not require to map the product individually.

But, each developer with their Winqual account can see these reports.

This is my understanding and doubt on the topic. Please, clarify where I am wrong.

Thanks,

DHON





Re: Does Winqual accept WER reports from Vista systems?

Claus Brod

About the first part of your question: We were asking this ourselves just yesterday. I think I once read something on the Winqual site which seemed to indicate that once you've signed your application and registered it once, you don't really have to create new product mappings for each and every new version of the application. This would be convenient, but I'm not sure if I'm just hallucinating.

On the second part of the question: When you apply for access to the Winqual site, you must specify whether you just want access to the crash reports, or if you also want to create product mappings, or do some even more advanced stuff whch I don't remember. So one approach could be to register developers in "view reports only" mode, and assign an admin or a selected engineer who also has "create product mapping" privileges. At least that's what we did.

Cheers,

Claus

http://www.clausbrod.de/Blog





Re: Does Winqual accept WER reports from Vista systems?

DHON

Hi Claus,

Thanks for the information.

When your Company's name is already listed in the dropdown of account opening form in Winqual, then if you try to create an account by providing userid/password, your account opening request goes to your company's administrator. Once s/he confirms it, then you get a confirmation mail from Winqual saying that your Company's administrator has approved the account. Now, if I login to Winqual, I am directed to Company's page and I can see different reports. Among those available reports I can't see the reportts for crashes that I introduced. Report for earlier version of the s/w is available - but not the one where I am working now. So wanted to know whether I need to map this version also separately to get the work done ! Even if mapping is required it will be done by the Administrator. That is my understanding on the issue.

Thanks,

DHON





Re: Does Winqual accept WER reports from Vista systems?

Jason Hardester - MSFT

Hi DHON,

Mapping is explicit. That is to say you are required to map each file you want data on. If you have a new build you want to track, you need to upload a mapping file for that build.

Presently, we match events to a company based on the name of the file, its Version, and linkdate (linkdate if possible). We have processes that watch for cross company file mapping collisions and a team that manages file mapping collisions. This team will engage all parties involved if we see a mapping collision, and we have a way to automatically decline or authorize a commonly mapped file across companies.

Kind regards,

-Jason