KRFournier


Has anyone experienced the problem of not being able to read the Office 2007 Enterprise installation DVD in a DVD R/RW drive. So far, three drives I've tested cannot read the disc. No error message. Nothing. The drive spins a little, but never sees it. I cannot access the drive through Explorer either. I've even updated the firmware. My drive's are all Lite-On drives, so I don't know if that has any effect.

I've gotten around it on one machine by installing a second DVD ROM drive, which can read the disk just fine. Is it expected that a DVD R/RW cannot read a DVD ROM disk Please tell me I'm not the only one.

Thanks.





Re: Cannot read Office 2007 DVD

wldaly


I'm having the same problem. Can't read any of the DVD's from Action Pack on my laptop. The specs on the drive say it will read DVD-ROM.

If I make a copy from another workstation it will read the copy without a problem.

Bill






Re: Cannot read Office 2007 DVD

Lumoruk

Hi I'm having same problem too, I recently installed using LG drive. I've now got a Lite-On drive and having no luck reading the disk, every other disk works fine on my drive.




Re: Cannot read Office 2007 DVD

MS ISV Buddy Team

There must be more people that have run into this problem, because there's a support article that covers this topic, with a number of options. http://support.microsoft.com/kb/924619

If these suggestions don't allow you to read the disk, there's a section towards the bottom of the page that discusses replacement options.

Hope this helps,

-brenda (ISV Buddy Team)






Re: Cannot read Office 2007 DVD

KRFournier

I actually saw that KB article before posting, but it didn't solve the problem. Seeing as I could reproduce the issue on three separate drives, I was convinced that it was either some kind of incompatability or defect in the disk. Ultimately, I just opted to make a direct copy onto a DVD R+, which worked fine on all my "problem" drives.

I think it's safe to say that something about these DVDs troubles a certain type of DVD/RW drive. At least I have a work around--DVDs are cheap.

Thanks to all who shared their knowledge.