DHON


Hi,

I uploaded a product map file recently, and one of the exe was having version 7.31.0.0

But, when I go to the Product Rollup page, I can see an event for that exe having

version 7.20.0.0 .

As I understand, mapping process considers the version of that file also.

Can anybody explain why 7.20.0.0 is listed instead of 7.31.0.0. In other

words how come version 7.20.0.0 event were mapped for 7.31.0.0 mapped

file

Also the reported events were not sent from my side. Actually this product is used by

many users across different timezone and once I uploded the map file, thses events

also started showing up.

Regards,

Dhon




Re: Why is it so ?

Jason Hardester - MSFT


Hi Dhon,

Without the mapping file, I cannot say with conviction why this happened. My thoughts are that the file happened to be in the folder (or sub folder) the mapping tool was run on. Does the file show up in the File Mapping list

Please feel free to send the mapping file (or information related to your Winqual account and company) to WER@Microsoft.com and we will take a look. I'll post the definitive answer once we have all the information we need. Smile

Kind regards,

-Jason







Re: Why is it so ?

DHON

Thanks Jason, for your help.

Already sent the mapped file to wer@microsoft.com

In the file mapping list 7.31 version is shown - not 7.21.

Regards,

Dhon






Re: Why is it so ?

Jason Hardester - MSFT

Thanks Dhon,

I looked at your XML mapping file sent to wer@microsoft.com and compared the results to the data we have related to your company in Winqual based on the current mapping and I think I have found what you are referring to...

Your mapping file has a module with a version of 7.0.2.0. For conversation sake, we will call this jason.dll version 7.0.2.0. This file seems to have crash a process with a version of 7.20.0.0. We will call this Dhon.exe version 7.20.0.0. Because of this crash and the mapping of jason.dll version 7.0.2.0, you are able to see the process name of Dhon version 7.20.0.0 in the event list even though Dhon version 7.20.0.0 may have been explicitly mapped to another product in your rollup list. This is very much related to my post here.

Kind regards,

-Jason