Rob_R

Hello Everyone,

We have MOSS 2007 setup in a small 2 server farm, 1 SharePoint 2007 server (X64) and a database server. We have setup an intranet site for all the employees to access and it is working well and running smoothly. The issue we are having is that when a client initially accesses the Intranet site the initial load times is quite long, upwards of 30+ seconds. It will display some of the site but it looks very bare, in the status I can see it says (18 items to load) which slowly counts down then the page shows up. Once the page is loaded accessing any part of the site is very quick, but if you press F5 to refresh the browser screen for any reason it does it again. So basically, as long as you don't refresh the screen the site will run very quick even if you close your browser and start a new session. I understand there are warm up scripts that you can put on the server to help speed things up after an IIS reset or reboot of the server, but this doesn't seem to be the same issue. If I log onto the server directly and load up the intranet site up locally it is always quick regardless of what user I log in with.

Any thoughts would be appreciated.

Thanks!

Rob.



Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Curtis Ruppe (MicroStaff IT)

Sounds like a switch issue. We had the same issue ourselves with our ASP.NET 2.0 site, and found out the switch was the culprit. If you have a spare switch to replace your current configuration, replace it, and verify it speeds up your transactions. Keep in mind it can be any of the switches, hubs, or routers between your server and the clients you are using.



Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

marnar

I'm having exactly the same problem. Please let us know if replacing switches solves your problem.

Regards,

Marcel





Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Rob_R

Replacing the switch is not going to be an easy task, it's going to be one of those disputes on who's problem it is since everything else seems to be working without issue across our network of applications. i'll get with the senior network engineer and see if we can do some diagnostics, perhaps we'll be able to see something that is causing this if it is a switch issue. Thanks for the reply.





Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

marnar

I reinstalled my pre-production machine. This time I used a fqdn for the database server e.g. dataserver.example.local instead of dataserver. Now it is a lot faster. I don't know if the network people at my site changed anything; it's a big place.

Regards,
Marcel






Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Curtis Ruppe (MicroStaff IT)

marnar,

If I remember correctly, DNS queries are resolved before NETBIOS queries, so it is quite possible that would speed you up.

Rob,

Is there another computer /server that is residing on the same switch You can view the website from that same server, and see if you are still having the problem or not, and then slowly work your way through your network topology to see where the bottleneck is. That may be a good way to convince your network guys of the problem at hand, if indeed the switch is the problem.





Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Evaldo Santos

Well,

There a few steps or simple workaroun you can perform to find the problem.

1. Do you have gigabit ethernet

2. Can you copy data quickly from one server to other

3. Make a share in both servers and try to write or copy data from them from clients. (use the machines of your employees, and try to use the slowest).
4. Connect a machine and the servers (if they are placed on the same room at least) to a simple hub or switch, and try to access your sharepoint server. (make sure they stay connected to a dchp or dns servers.

5. See the Event Viewer of both servers.

6. Make sure your http://site isconfigured as local intranet zone in Internet Explorer security.

7. It might be silly, but you can try to access your site with another browser and see what happens.

Let us know...

Trying to help!

Evaldo Santos






Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Bardapony

Funny, we are seeing the exact same problem. 64 bit env, 1 gigbit network.

When trying to upload a file from the server via HTTP it is extremely slow also, so hard to say it is just SharePoint. We have been looking into this problem the entire week, reinstalled SharePoint and same result.

Our VM environments which use the same build process are working without problem on the ESX servers.

Any suggestions would be greatly appreciated or if you figure this one out let us know. We also opened a support call with MS so hopefully they will come back with something also.






Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Bardapony

Rob, what is your Platform What kind of servers are you using OS Enterprise edition

We are on HP BL25p G2 running Windows 2003 R2 STD for MOSS with MOSS Enterprise Edition.






Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

marnar

I turned off Enable HTTP Keep Alives in IIS on the Sharepoint website and the stall problem disappeared

Can someone verify this





Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Bardapony

marmar,

Where did you disable the keep alives

Are you using any load balacing

We are using CSS for load balancing.

I disabled HTTP Keep alives on my environment and can not access any of the moss sites. I believe our CSS also has keep alives enabled.

I wonder if this would make a difference






Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

marnar

I did disable the Keep Alives in IIS. It solves the problem voor anonymous sites. But authentication stops working. So it is not a solution. One thing I did notice: the same site running over ssl does not have the problem.

Not running load balancing. Running sharepoint 2007 enterprise on a HP blade on Windows 2003 Enterprise R2 SP 2




Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Bardapony

Can you give me more detail on the Server We are wondering if is hardware related or not.

That's interesting about the anonymous access and the SSL access working but not the intergrated access.

You want to set up a chat on MSN MSGer Maybe we can bounce ideas back and fourth






Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

marnar

feel free to add me to your contacts .. email is in my profile



Re: SharePoint - Setup, Upgrade, Administration and Operation Slow initial access to sharepoint site from client

Bardapony

This is what we did to solve the issue:

  • run cscript.exe adsutil.vbs find DoStaticCompression
  • then locate your process ID with the Web Appl your're having problems with.
  • then do a cscript.exe adsutil.vbs find DoDynamicCompression
  • located the IIS ID for the app you're having problems with.
  • then do cscript.exe adsutil.vbs set w3svc/IISID/root/DoStaticcompression "False"
  • then cscript.exe adsutil.vbs set W3SVC/IISID/root/DoDynamicCompression "FALSE"
  • then validate the settings
  • and do an IIS reset

It should work.

Not sure if this is the best solution considering that compression works just fine in our VM environments.....