Edmundu

I have a sps2003 on w2k3, and after a bad install of another vendor's software, it broke my portal on the default website. I finally got it working, but only for a day. It had been givng 404 and 403 errors, until I changed the app pool identity to one that had access to sharepoint. Then without warning, the next day I can no longer get to the default root page. I can type in the url of a sublevel site, and get in no problem. But if I try to traverse back up to the root site, I get unauthorized access error, from within Sharepoint

Now I have a feeling that SPS is crippled, and I have tried running a repair, and updating the sp, but it hasn't worked. Short of uninstalling/reinstalling, is there anything else I can do

I am a newb when it comes to SPS, so go easy on me. I inherited this mess, and am trying to get it straightened out...



Re: SharePoint - Setup, Upgrade, Administration and Operation SPS2003 cannot access default root site, but can access sub sites...

Neil Hodgkinson (MSFT - PFE)

Did the vendors software add any new managed paths to sharepoint. If you have a managed exclusion created at the root level it will produce this error




Re: SharePoint - Setup, Upgrade, Administration and Operation SPS2003 cannot access default root site, but can access sub sites...

Edmundu

Yes, exactly. The new software did install to the default site root, which is a managed sharepoint path. Is there anything I can do to fix this

I have removed it, obviously. But nothing I have tried has brought back the root site. I'm trying to avoid uninstalling SPS, and having to reinstall it.





Re: SharePoint - Setup, Upgrade, Administration and Operation SPS2003 cannot access default root site, but can access sub sites...

Neil Hodgkinson (MSFT - PFE)

Have you still got the default explicit inclusion set on the root "/" site






Re: SharePoint - Setup, Upgrade, Administration and Operation SPS2003 cannot access default root site, but can access sub sites...

Edmundu

Yes, I do.





Re: SharePoint - Setup, Upgrade, Administration and Operation SPS2003 cannot access default root site, but can access sub sites...

Neil Hodgkinson (MSFT - PFE)

So I guess the thing you need to check is for the permissions set at the root site.

From central admin you can check first that the site collection owner is set to an account you control. Secondly try to navigate to http://servername/_layouts/1033/settings.aspx and set the site level permissions.






Re: SharePoint - Setup, Upgrade, Administration and Operation SPS2003 cannot access default root site, but can access sub sites...

Edmundu

I cannot get to this, as it give the same error as the default root site. "You cannot view this area, either because it no longer exists, or because you do not have the rights to view this area. To change your rights, contact the site administrator."

Which of course I am, and the site content/pages are all there.....

Would saving the db's, and content, then removing/reinstalling SPS2003 resolve the issue What about any insight to which db stores the access rights, and what value would I need to look for





Re: SharePoint - Setup, Upgrade, Administration and Operation SPS2003 cannot access default root site, but can access sub sites...

Neil Hodgkinson - MSFT

How do you know you are the administrator is this because you were before the app was installed and removed

Can you access central admin If yes then go to the WSS admin pages and navigate to the site collection owners option. Type in the url to your root site and click OK. See what owners you get back. If you are not there then add yourself as either pmary or secondary owner

Once done check your access again.

We discourage sharepoint admins from accessing the databases directly so if you need to use none gui methods to access this site you should use stsadm

with stsadm you will be able to backup and restore the site to a new content database, modify the permissions for the site etc.

stsadm commands can be reviewed using stsadm.exe /