Alerts not being sent

JDS63

About a month back Sharepoint stopped sending alerts to subscribers. Notification is only sent when a new user is added. No other alerts are working for any of the Sharepoint sites on the server. I've searched pretty extensively for a solution and the closest I have come is: http://support.microsoft.com/kb/894632/en-us. But the kb solutions did not correct the problem.

The SP installation is running on server 2003 sp1 and the SP version is 2.0 (version no. 11.0.6361.0 (sp1)). At this point I'm baffled but I really need to get this fixed. Any ideas or help is really appreciated.

Bob Fox MVP

I remember Mike Walsh yammering on about this a while back in the newsgroups and he has graciously posted some info on his incredibly informative FAQ site.... here is a link to one of the Alert issues http://support.microsoft.com/default.aspx scid=kb%3ben-us%3b903044&FR=1

And to throw a decent plug out..... if you dont have this bookmarked you should.. Mike does a great job keeping this FAQ page updated. Its well worth a visit.

http://www.asaris.de/sites/walsh/default.aspx

Hope this helped.

Shane Young

Can you be a little more specific Do your portal alerts not work Or is it your team site alerts don't work The answer to the problem is different depending on which one is broken.

Shane - SharePoint Help

JDS63

Shane,

It's the site alerts that are failing. The only alert/message that SP is currently sending is the email sent to a new user when they are added to a site. None of the other alerts (sent when content is added or changed in the document libraries etc.) are functioning and this is what I need to get working again. I hope this clears things up a bit and thanks for any help you can provide.

JDS63

Bob, thanks for the info. However, I'd already discovered Mike Walsh's blog. Unfortunately, I'm not running the AV product he implicates as the cause for that particular failure so that did not resolve anything for me.

Shane Young

Sounds like your WSS search is broken. Follow these instructions to fix it.

Shane Young