tward3017

We are running MOSS 2007 and have run into an interesting issue we cannot seem to find an answer for.

Users logged into a MOSS 2007 hosted site are unable to edit their own profile information.

They can see only their account name and that is all.

We have tinkered with the shared services and nothing seems to correct this issue.

Any ideas would be extremely helpful



Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

Shane Young MVP

One day I am going to sit down and understand this one better. Let me see if my guess about what you are seeing is correct

If a user clicks Welcom User Name and then clicks My Settings they are taken to a screen where they see their profile info. Then they click edit item and they can't edit anything. They just see their account.

Now what is interesting though. If they go to their My Site and click Describe Yourself they are taken to a screen where they can edit all of the profile info.

Odd! I just wanted to make sure we were on the same page before I said I don't know how to deal with this.

Guess it is time to email some PMs and see if one of them can explain it to me.

Shane - SharePoint Help





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

Joel Oleson

Seems to me like the profile isn't resolving to the user, or the user doesn't have a profile. I'd look at the profiles to make sure this user actually has one and make sure profile import is working.

Let me know if this is a cross forest environment or if the user has more than one NT account.





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

Cale Hoopes

I have just recently interacted with this. Here goes:

What I've been able to find out is that the User Profile information is IMPORTED through the SSP, correct Well, if you create additional properties in the User Profile, the user can interact with them in their My Site.

However, the "People and Groups" list that you get in a MOSS site is just a snapshot copy of the User Profile information that's imported. If you added a property to the User Profile in the SSP, than that will be imported as well. However, in the People and Groups list item which displays when a user clicks "My Settings", they cannot edit any of the columns there.

ALL IS NOT LOST. Let's say you just want to collect some additional information about a user or some profile information for a user just on that MOSS site You can always ADD COLUMNS to that list which will associate directly to that user. Then programmatically you could go back to that metadata about the user.

I'm not sure why they didn't tie the custom user profile properties to the "My Settings" page, but since the "People and Groups" list is just a list, you can modify it.

By the way, Joel, I had this same problem and I can see that the user has a profile (I am the user) in the User Profile store and I can see that things are resolving correctly - I just can't edit existing or custom properties at all in the "My Settings" - only in the My Site profile settings.

Cale Hoopes

caleh@ascentium.com





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

tward3017

May be this will make things clearer

All users including the Sharepoint Administrators are unable to edit personal information after clicking edit on the My settings profile display page.

The page displays all the information about the user but when they click edit all they can see is the domain user account no other information is displayed and no options other than an OK button.

The administrators can edit their personal information from the shared services site on the server and the central administration pages on the server but not from the hosted sites.





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

eKnave

Folks - i seriously hope that there is resolution on this issue as it has happened to me also.

While you may already understand the situation, there is a decent picture-worth-a-thousand-words here.

I thought that this situation was caused by a recent upgrade from WSS V3 to SharePoint Server 2007, but perhaps not.

Thanx, Stephen.





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

Andreas Strothmann

Hi,

I came across this thread because I'm experiencing the exact same problem the original poster described. Let me add that I'm currently working on a German MOSS.

Shane Young MVP wrote:

If a user clicks Welcom User Name and then clicks My Settings they are taken to a screen where they see their profile info. Then they click edit item and they can't edit anything. They just see their account.

That's almost it in my case. I can see my account AND I can add an attachment as well. But that's it. I cannot change my own personal settings (I've confirmed the problem with at least one other user).

Shane Young MVP wrote:

Now what is interesting though. If they go to their My Site and click Describe Yourself they are taken to a screen where they can edit all of the profile info.

I can confirm that this works for me. That solves my problem for now, thanks!

I'm curious to contact one of my colleagues about this tomorrow. I'll post again if he has any new information.

Andreas





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

Rachel (Sharepoint - MSFT)

What page are you on editprofile.aspx





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

Rachel (Sharepoint - MSFT)

Okay. I just realized what profile you were looking at. I hope I can help straighten things out...

There are actually 2 user profiles - one is a WSS profile and one is a MOSS profile. The WSS profile you access from Welcome user > My Settings page. The MOSS profiles are created when users are imported into the system from AD or LDAP. They are access from People Search or from a link off of your MySite.

The reason there are 2 is that you can install WSS without MOSS and they wanted a basic user profile. If you installed WSS without MOSS, you would see the profile (again, accessed through Welcome user > My Settings page) with about 3 properties.

If you install MOSS, do an import, and go to the WSS profile, you'll see a bunch of properties added that MOSS adds. We now depricate the WSS profile. If you want to add property values to your profile, you need to go to your MOSS profile from your MySite (MySite > Details). You'll be on the editprofile.aspx page. Add your properties. We then sync your properties to the WSS user list. You will see the values show up on the WSS profile after the sync happens.

I hope this explanation helps.

Thanks,

Rachel





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

Andreas Strothmann

Ok, I follow that. But I have to add that I think it's not realized very well from a user experience point of view. If the MOSS profile is the one that's to be used instead of the WSS one, clicking on Welcome USER/My Settings should bring you straight to the EditProfile page. Anything else is confusing.

It's kind of curious. I think SharePoint re. MOSS is a very powerful, very well realized platform but it's got these little snags here and there that come up when you're least expecting them. At least that's been my experience at times.





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

eKnave

Thanx Rachel for the explanation about the duplication and deprication. I will endeavor to keep it away from the rotary oscillator.
Please be advised that while our site, to include an extranet, was built using WSS, and the account/profile information for those external members was maintained in an SQL DB (aspnetdb), and while there were three fields populated initially, all of the fields were editable from the useredit page (this applied to our internal AD users as well). It was very convenient that the users could edit their information themselves.
Once we migrated to SharePoint Server, the useredit page became useless, and now there is no efficient way to edit our external user account/profile information. Actually I'm still trying to figure out how to do any edits at all of our external members, please help. And unless "MySites" are enabled, our internal member's information is not editable from w/in the portal. AND we still need to determine if external members will be able to access/
If we had been aware of this, we probably would not have spent the money for $harePoint $erver licenses!




Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

rrpd

you can edit the profile from http://<site portal url>/_layout/editprofile.aspx, this will directly edit the MOSS profile.

The profile editing on the WSS site level profile is disabled with MOSS since there is an option to replicate the profile properties directly from the SSP user profile. One would need to provide link to the profile editing page from their site or let user go the their mysites to edit the profile properties available to them.

The page above can also be opened in absence of the mysite for a user.





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

tward3017

So is there a way to edit the my settings link to send them directly to this page.

Also when a user goes to this page the department and work email are tage with the yellow exclamation point warning message and we can seem to get it released so a user can edit the field.





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

eKnave

Thanx for the tip about the editprofile page. While I am able to open this page directly, there is no link to it. Additionally, this page will not display at all when logged on as an "external member" (via the aspnetsqlmembershipprovider). Upgrading from WSS V3 to MOSS 2007 must have undone the permissions to this page, and that is not good.

Wassup widdat





Re: SharePoint - General Question and Answers and Discussion MOSS 2007 Users unable to edit their profile information

Adam Toth

Thanks for the explanation Rachel.

Can you tell me when, or how this "sync" occurs And whether or not I can manually force this to happen

I have a situation where an email address was changed in AD, the change is properly reflected in the MOSS user profile, but the WSS profile still shows the old email address.

I have done a full re-import of all user profiles, and have also done a Full Crawl of the site content as well, and WSS still doesn't seem to pick up the changed email address.