Request Timed out when opening specific work item

When we open a specific work item from within TeamPlain we get a Request timed out error.

We are able to acess and view this work item using Team Explorer. However, we have several internal clients who only interact with VSTS using TeamPlain.

The following event log error is generated on the Team Foundation Server:

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 5/25/2007
Time: 3:16:43 PM
User: N/A
Computer: XXXXX
Description:
Event code: 3001
Event message: The request has been aborted.
Event time: 5/25/2007 3:16:43 PM
Event time (UTC): 5/25/2007 7:16:43 PM
Event ID: 33ef4acec1d74c67a01cdffec045320c
Event sequence: 434
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1756609933/Root-1-128245915031827635
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\devBiz\TeamPlain Web Access 2.0RC\Web\
Machine name: XXXXXX

Process information:
Process ID: 6208
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
Exception type: HttpException
Exception message: Request timed out.

Request information:
Request URL: http://xxxxxxx/UI/Pages/WorkItems/WorkItemEdit.aspx pid=7&state-guid=5a1bcb4b-d555-4962-8510-2ac824f71eb1
Request path: /UI/Pages/WorkItems/WorkItemEdit.aspx
User host address: 10.6.152.125
User: XXX\xxxxx
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
Thread ID: 12
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace:


Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

All other work items we are able to open and modify from the TeamPlain environment and this is the first time we have experienced this type of problem.

Thanks in advance!

__________________________

Sarah Cameron - Incycle Software

We have the same issue with some work items. No problem with Team Explorer, but timeout error when trying to open with Teamplain. Any solution yet

Please let me know if you need further information.

We are in the process of looking into the problem with Hakan. I have just sent screen captures of the history of the work item experiencing issues by email to Hakan.

I will post back when we I have more information.

Sarah

We have another work item as of today experiencing the same problem. This is becoming a higher priority to resolve so any feedback is appreciated. As mentioned previously, TeamPlain is the only TFS access point for our internal clients so we need to get this issue fixed.

Thanks again.

___________________________

Sarah Cameron - Incycle Software

I had an issue very similiar to this. The solution was to run update stats on the database using this command

sp_MSforeachtable 'Update Statistics With FullScan'.

Kriss wrote:

I had an issue very similiar to this. The solution was to run update stats on the database using this command sp_MSforeachtable 'Update Statistics With FullScan'.

Any new information on this issue

I am still working on this issue with the Web Access team. We are hoping to get an update next week.

Sarah

Has there been any progess on this issue

PowerTools Release of Team System Web Access should solve this issue. Have you had a chance to test this issue with the latest version

Regards

Serkan Inci - MSFT

We just installed the latest power tools release of team system web access and it resolved the freezing issue we were encountering with 5 different work items.

Sarah Cameron - Incycle Software

Hi Edwin,

Here is the link for the latest version of Team System Web Access:

Visual Studio Team System Web Access 2008 Power Tool CTP

Regards

Serkan Inci - MSFT