KaiserSozeTR

I can't use HP Directors or Solution Center after install IE7.

I installed fresh HP software and updates. But problem persist. When reinstall IE6 back, problem solved. who knows anyway or have ideas Please help me.

Thank you,




Re: Internet Explorer Extension Development IE7 HP Director Problem

jadopp

Found on another forum, there is a workaround until HP issues a fix:

Click (or double-click) on the Director Icon like you normally do to run it... the program is starting, but hiding.

After a second or two, hit <ALT><Space> on the keyboard.  That will "pop-up" a dialog box... click "Minimize" (may have to click it twice).  You will then see the Director icon appear in the taskbar.  Click the taskbar Director button and the program will then come up and work normally.

 





Re: Internet Explorer Extension Development IE7 HP Director Problem

jim t1246

Dear jadopp

Your 11/04/06 506PM post was most helpful. I had the same issue until now. Thanks for making this post of yours available. IT WORKED.

Thanks.





Re: Internet Explorer Extension Development IE7 HP Director Problem

RichardLewis123

All is now calm, swearing has stopped, IT WORKED. Thanks a million. When are HP going to sort this out



Re: Internet Explorer Extension Development IE7 HP Director Problem

Sexy Stud

Hi there. I read your post and tried the workaround that you mentioned but on my system nothing happened at all. It doesn't work for me. I can't even use the HP Sotware update function to check for software updates. However I did notice that if I reboot the computer and try the software update function before trying to load the HP Director application that it did work. However HP comes back saying that there are no new updates available. I then called HP's tech support and they are aware of the issue and are supposedly working on this problem. I was wondering if anyone else has this same problem where your workaround doesn't work for them either and is there anything else I can do or do I have to go out and buy a new printer which is silly because this one is still like new and worked great until now. I am using a fully updated version of XP with every available update including of course now the officially released IE7. It has Windows Defender and there is absolutely no spyware or viruses of any kind on it either as I am very diligent about those issues. Why doesn't Microsoft solve this issue by issuing a patch for IE7 to fix this issue. The PSC 2410 is a very popular printer and this has taken me by complete surprise and I love the new IE7 and I don't want to go back to IE6 like the HP rep told me to. I can't figure out for the life of me why a program like HP Director has anything to do with IE in the first place as it doesn't do any browsing Could anyone in these Microsoft forums provide me with any assistance. I will check back on a regular basis to see any replies. Thanks in advance. CHEERS!!





Re: Internet Explorer Extension Development IE7 HP Director Problem

davrus

jadopp wrote:

Found on another forum, there is a workaround until HP issues a fix:

Click (or double-click) on the Director Icon like you normally do to run it... the program is starting, but hiding.

After a second or two, hit <ALT><Space> on the keyboard. That will "pop-up" a dialog box... click "Minimize" (may have to click it twice). You will then see the Director icon appear in the taskbar. Click the taskbar Director button and the program will then come up and work normally.

I had this problem and HP sent me this link to download a temporary fix until they release a patch

http://www.geocities.com/contacthptech/hp1.js I tried it and it works,It is a script file, just save it to your desktop, an it will give you access to the Hp director. It might ask you to put in your instalation HP Cd

Best of luck





Re: Internet Explorer Extension Development IE7 HP Director Problem

Sexy Stud

Thanks for the reply but when I tried the Script file that you told me download I just get an error message from windows that it can't find some file or something, I don't quite remember but it's just a general windows error. Not only that but it also wakes up my Norton Anti virus which claims that this script could be bad for my system, of course I figured that it wasn't and told Norton to run it completely once each time I did try it. I tried loading HP Director first and then running that hp1.js script and then I tried it the other way, meaning running the script, error message and all and then trying to run the HP Director program. Nothing worked. My HP software update program also doesn't work anymore. When I run it it at least comes up but when you click on the update button it gives the error that I need an internet connection which of course I have. Really weird these problems. Also one more funny thing, you know that other temp solution that was mentioned where you hit ALT-Space, well that did work once for me. I was blown away when I actually got that one to work. But it hasn't worked since. This is the weirdest problem I have ever seen. Everything else on my system is 100 percent A-1 which really has me turned off of HP big big time. I always thought they were so gret but now I'm left wondering. If anyone else can help please do let us all know. Thanks in advance and thanks also for letting me know about that hp1.js file. I really wished it had worked. Oh and by the way, it did not ask for my installation CD. It just gives a general windows error. Thanks again.



Re: Internet Explorer Extension Development IE7 HP Director Problem

Recruiter Debra

I tried this workaround and while it did indeed bring up HP Director. However, when I clicked on "Scan Document," I got the following error message:

"An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again."

So, I'm back to square one. Ugh!

HELP!!!!!!!!!!!!!!!!!!!!!!!





Re: Internet Explorer Extension Development IE7 HP Director Problem

Clint S.

I tired the two work arounds that have posted around the internet as HP was CLUELESS how to fix the issue and MS says it's not their problem. I have a PSC 2410xi, and now MS is force feeding me IE 7.0 via auto-updates, and I would LOVE IT if HP and MS could stop playing the blame game and get a solution that would fix the problem correctly. Sorry I don't have anything more to report but hey, I gave it my best shot.

If anyone hears anything about a permanent fix could you reply to this thread !

Thanks Much!

Clint




Re: Internet Explorer Extension Development IE7 HP Director Problem

davrus

Hi Debra

Try this temporary cure given to me by HP ,Until they release a patch, It worked for me, just pay attention to the instructions it gives you>> http://www.geocities.com/contacthptech/hp1.js It will probably ask for your HP instalation CD

All the best





Re: Internet Explorer Extension Development IE7 HP Director Problem

davrus

Re Jadopp's cure on post 1

Tried this as well, It worked after a couple of goes





Re: Internet Explorer Extension Development IE7 HP Director Problem

Norman23

I tried the Alt-Spacebar solution, but it didn't work despite several attempts. Uninstalling IE 7 did work.

I don't understand why this is HP's problem. If a Microsoft product screws things up, shouldn't

Microsoft fix it I won't be trying IE 7 again until I hear it is bug-free.





Re: Internet Explorer Extension Development IE7 HP Director Problem

Clint S.

The problem is that MS is pushing IE 7.0 out now via the auto-update feature and that means that unless you do a custom install, and UNSELECT to install it, you are going to have it installed. And if you DO block the download (like myself) you¡¯ll get an annoying message each time you check for updates telling you that you need to download IE 7.0. BLAH BLAH BLAH!

I am hoping by posting this matter in several forums that a solution might be created or at the very least MOTIVATE HP and MS to SOLVE the matter. (But then I¡¯m a dreamer)

Clint




Re: Internet Explorer Extension Development IE7 HP Director Problem

davrus

Hi Clint S

Man your not a dreamer, Just Pig Sick of it like the rest of us

Davrus





Re: Internet Explorer Extension Development IE7 HP Director Problem

wfm100

Possible work around to get HP scanner to work in PSC 1315xi all-in-one:

  1. Right mouse on the ¡°HP Director¡± icon that was placed on the desktop during installation and select ¡°Find Target¡±.
  2. When the target is located it will be in a ¡°bin¡± folder. Also in the same bin folder is a file called ¡°hpqscnvw¡±. (arrange the files alphabetically and it will be easier to locate this application file.)
  3. Right mouse on the; hpqscnvw file and select ¡°Send to Desktop (create shortcut)".
  4. Go to your desktop, right mouse on the newly placed hpqscnvw shortcut icon and rename it ¡°HP Scanner¡±

When you click on the shortcut icon the scanner will open.

BTW, neither of the previous workarounds solved the problem for me, so seems every machine has it's own personality, uh Good luck!