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Dear Sir/Madam,

There have been a few occasions when I attempted to open Microsoft Outlook, it doesn't open because it's not responding.

Once the program does open (in safe mode), I can check my emails, etc. When I close Outlook, I have to reboot in order to re-open it.

Any assistance in this matter is greatly appreciated.

Thanks in advance,


Darren Smith


Re: Windows Desktop Search Help Microsoft Outlook problems

David Peng - MSFT

Have you try to reinstall it Or when you have it open do a repair; see if that helps.



Re: Windows Desktop Search Help Microsoft Outlook problems

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Hi David,

I also received a message that states Business Contract Manager encountered a critical error during startup and will be removed from this profile. If you would like to use Business Contract Manager, please restart Outlook and try again.

Darren Smith




Re: Windows Desktop Search Help Microsoft Outlook problems

Eric Wolz - MSFT

Darren, can you try installing the hotfix KB923319 which is included as part of the installation for Business Contact Manager 2007. If you have installed BCM by installing Office 2007 CD2, the file to install the hotfix will be included in that CD. The setup file for the hotfix should be under the folder KB923319. There are 3 different files in this folder depending on the target platform (32bit or 64bit OS). The file NDP20-KB923319-X86.msp contains the patch for x86 32bit OS. Running this file will install the CLR hotfix discussed in KB923319.






Re: Windows Desktop Search Help Microsoft Outlook problems

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Eric,

I could not locate the folder that you referenced in your previous reply. Could you possibly give me a link to the fix that you're speaking about.

Thank you in advance.

Darren




Re: Windows Desktop Search Help Microsoft Outlook problems

Kotsar Andrew

Dear Darren,

Most probably, the cause of your trouble is in some Outlook add-in or related system service. When Outlook starts, it runs all the plugins one after another. If some plugin has to work with service and this service is non-functional, the plugin try to start this service, but if the service is broken or disabled, plugin will wait for response from him. At this time Outlooks "is not responding".

To help you, please let to know:
1. The version of Outlook
2. The list of add-ons (in Outlook 2007: "Tools->Trust Center->Add-ins" or in Registry: "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\")
3. The list of installed software from "Control Panel->Add or Remove Programs"
4. The list of system services

By the first - try to disable "Windows Search Email Indexer" and any non-Microsoft add-ins from the same dialog!

Best regards,
Andrew Kotsar




Re: Windows Desktop Search Help Microsoft Outlook problems

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Hi Andrew,

Are you referring to "all" of the software that is on my system If so, I don't see the revelancy or connection with Outlook. I have Outlook 2007 with Business Contact Manager

In regards to the system services, are they located in the Control Panel

Best regards,

Darren Smith




Re: Windows Desktop Search Help Microsoft Outlook problems

Kotsar Andrew

Hi, Darren,

The "relevancy" with software exists and "prosper" ! The problems you described could be produced by f.e. PGP Desktop, antiviral software, search plugins, indexing service, CRM add-ons and many others, especially in case of using some database services, like BCM. Try to check BCM plugin state, SQL service and depended services state (in Services dialog), BCM database consistency, but the reason could not to be connected with BCM! The main source of troubles is in add-ons, but I wrote about the list of installed software because for example antiviraal software could be invisible for the standard plugins dialog of Outlook.

System services are visible in "Control Panel->Administrative tools->Services" (or quickly: Start->Run->"services.msc").

We need to start from the list of add-ons and continue by the long list of questions like: What version of Windows do you use And what version of Windows Desktop Search is installed (I'm sure it's installed) or the similar software What antivirus do you use Did you install anything additional cryptography software

I'm absolutely sure that the trouble is solvable.

Regards,

Andrew





Re: Windows Desktop Search Help Microsoft Outlook problems

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Hi Andrew,
FYI, I provide web/graphic design, programming and business development services. That is the reason for all these different applications

1. The version of Outlook I have is 2007 BCM
2. The list of Add-Ins as follows:
Active Add-Ins
BCM for Outlook Google Desktop Outlook Toolbar ITunes Outlook Add-in
Microsoft Exchange Unified Messaging Microsoft Outlook Groove Proxy for Outlook Add-in
Microsoft Office SharePoint Server Colleague Import Add-in
Microsoft Outlook Mobile Service Microsoft VBA for Outlook Add-in
OneNote Notes about Outlook Items PDFMOutlook Plaxo SnagIt Add-in
Windows Search Email Indexer
InActive Application Add-Ins
Microsoft Access Outlook Add-In for Data Collection and Publishing
WinFax Integration with Outlook 2000
Disable Application Add-Ins
MSN Toolbar
3. Microsoft Office Ultimate 2007, Adobe CS2, Act 6.0, Adobe Photoshop Elements, Corel Paint Shop Pro, CorelDraw Graphics Suite, FileMaker Pro, Macromedia Studio 8, MicroOlAP Database Designer, Microsoft MySQL Server 2005, MySQL Server 2005, Microsoft.NET Framework 2.0, Microsoft SharePoint Designer 2007, Macromedia ColdFusion MX 7, VMWare Player
4. Apache 2, Automatic Updates, Computer Browser, ConfigFree Services, DHCP Client, Distributed Link Tracking Client, DNS Client, DVD-RAM_Service, Help & Support, Logical Disk Manager, MySQL, PML Driver HPZ12, Remote Registry, Secondary Logon, Security Accounts Manager, Security Center, Shell Hardware Detection, TCP/IP Netr BIOS Helper, Toshiba Application Server, Web Client, Web Audio, Windows Firewall/Internet Connection Sharing /ICS, Windows Management Instrumentation, Windows Time, Workstation
*NOTE- All of the above services are on automatic, the remaining ones are disabled or manual