Riccardo L.

Currently we are getting reports that some Microsoft Office Live websites is unviewable and unable to access there accounts.

Please reply to this forum if you are getting the same error. We are thinking of it as a IP issue.

Need Help!




Re: Office Live Basics, Essentials and Premium Microsoft Office Live OUTAGE

its_ksk

Yes. I have the same problem. My website (http://www.disccomm.com) is not accessible most of the time during the day and when tried gives a message saying the Gateway is not available.

its_ksk

disccomm.com





Re: Office Live Basics, Essentials and Premium Microsoft Office Live OUTAGE

RLoteria Ric

Have you already contacted support.live.com

Please send a support request so that we would be able to compile this issue.

Please check this forum for further updates.




Re: Office Live Basics, Essentials and Premium Microsoft Office Live OUTAGE

jkzimm

Yes - my web site (www.jkzimm.com) has been down since the morning of June 14. I have emailed support. They replied with some suggestions which I tried to no avail. They are now requesting additional information to escalate the issue to a higher level. I am connected to the internet through Mediacom (cable modem). A friend of mine who is also connected through the same provider cannot access my site. But on a different newtwork, I am able to access it normally.

I spoke with Mediacom, but they are not aware of any issues with their network. All other sites I access are functioning normally. And my Office Live email is functioning normally. Interestingly, I also can't bring up www.officelive.com.

I'm suspecting a name server problem somewhere in the chain, since I get a DNS error when I run the diagnostics.





Re: Office Live Basics, Essentials and Premium Microsoft Office Live OUTAGE

Ykqksmi

I cant view my officelive website (www.irshaidat-jo.com)....

I did contact the support team , and theay told me there is an outage , and they are working to fix it...





Re: Office Live Basics, Essentials and Premium Microsoft Office Live OUTAGE

jkzimm

It looks like Microsoft has fixed the problem (at least for my website).

This experience has really improved an already favorable opinion I have of Microsoft. Their technical support, patience, and diligence was outstanding throughout this episode. This is how you keep customers!





Re: Office Live Basics, Essentials and Premium Microsoft Office Live OUTAGE

Tara Brown-MSFT

Thank you, we are glad that we are providing quality service to you.