Supriya A
Matt, I have followed all these steps in both the deployment and dev. document;
1. Added TapiDemo.TSP in system32 and added TAPI Emulator in Phones and Modems
2. Registered CTILayerTAPI.ocx
3. Installed Softphone
4. Copied the Microsoft.Ccf.Csr.Cti.Adapter.Tapi.dll to the installation folder for SoftPhone
5. Configured Phone Settings and CTIType in General settings in Admin Console
6. Updated the Options Table and config file in AgentDesktop installation folder to add AgentĄŻs phone number
Still I get the error. Also, in the Softphone UI, when I call and dial a number, the status always says ringing and so the transfer/ hold options are always disabled.
Please help!!