ceebee

I have the following sign come up on the screen.

#msntb_toolbar_full_name# is unable to load config file.

If you recently upgraded to a newer version of #msntb_toolbar_full_name #

and have not restarted your computer since the upgrade,please try resarting your computer.If the problem persist,please reinstall the #msntb_toolbar_full_name#.

I'm currently running WXP Home Edition,IE7. W Defender.This problem only occured after I completed system restore two days ago.

Thanks to any person who can help.

CEEBEE



Re: Windows Desktop Search Development #msntb_toolbar_full_name#

Bill Connors MS

Hi Ceebee,

Since your post doesn't relate to Windows Desktop Search may I suggest that you visit the following for assistance:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx query=MSN+Toolbar&dg=&cat=en_US_d02fc761-3f6b-402c-82f6-ba1a8875c1a7&lang=en&cr=&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

http://support.msn.com/default.aspx

http://www.support.microsoft.com/

Thanks in advance,

Bill Connors

Program Manager, Windows Desktop Search - Communities






Re: Windows Desktop Search Development #msntb_toolbar_full_name#

pneumahagion777

I have been fighting with the exact same thing. I went into control panel/add remove programs, and it is still named, but non functional. I had tried to remove it as it was not behaving normally. Cannot understand why Microsoft does not very actively pursue this problem, since it is obviously a software problem that belongs to them. And, just reading the posts suggests the program has alot of bugs. It makes my computer experience more like driving a stop and go free way in rush hour than the refined experience we with XP are used to. Come on guys, fix the thing. We can't re-download it (toolbar), nor get rid of it. We are at your mercy short of buying another machine, or reformatting and re-building this one. That is a can do, but Ohhh the files that would become lost or moved. Why has this not been sent to technical yet Or has it They have the money, programmers, and every resource under the sun to make this go away, which is exactly what we all want you to do. Any tech people or employees reading these posts and taking them seriously Maybe we should put on a bit of pressure Who do we contact to get results. We wish not to just keep a thread going on our delema. We want fully functional PRODUCT for which we paid alot of money. Thank you so much for reading this if you actually did. Respond promptly with patch or ability to overlay the file again.

Mike in NM, Just another simple minded machine builder.






Re: Windows Desktop Search Development #msntb_toolbar_full_name#

helpmeimstupid

oki have tried the restart thing how do i install that program



Re: Windows Desktop Search Development #msntb_toolbar_full_name#

moreno1978

every time i start my computer this messege come up i am runing windows xp on my computer can some one help me fix this problem



Re: Windows Desktop Search Development #msntb_toolbar_full_name#

Luke137

What do I do when I am told to reinstall this file whenever I never installed it in the first place




Re: Windows Desktop Search Development #msntb_toolbar_full_name#

Jeff_R

Hi Everyone,

To uninstall the toolbar try this...

If the toolbar is not listed in the Add/Remove Programs section of the Control Panel then the next thig to try is the Installer Cleanup tool. You can find this tool at the following location with instructions in the body of the article before the download icon.

http://support.microsoft.com/default.aspx scid=kb;en-us;290301

If this does not work try the following. This is a less elegant method but may be effective for your issue.

Use the Msiexec.exe program to uninstall. Below are two suggested methods for uninstalling these packages.

Using the Product Code

To locate the Product code in the registry, click Start then Run and type ¡°Regedit¡± in the Open drop down box and press enter. Next browse to the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSN Apps\MSN Toolbar Suite

The Product Code will be listed in the value of the PC key. For example version 2.5.0.1082 PC registry value is 7d1dcbba-f6f5-42b4-b90b-f04ace4dfd6c. Be sure to close Regedit without saving any changes.

Execute the following command line, listing the product code with in brackets. For Version 2.5.0.1082 the command line would be as noted below. Please note the brackets ¡°{}¡± are required for this method to be successful.

Note: The /x switch causes Msiexec to uninstall the product and the /qn switch will ensure that there is no display while uninstalling. Please see msiexec.exe help (type msiexec / From a command prompt) for more information regarding command line options for Msiexec.exe.

Msiexec.exe /x {7d1dcbba-f6f5-42b4-b90b-f04ace4dfd6c} /qn

Using the MSN Search Toolbar Windows Installer (.msi)

The MSN Search Toolbar Windows Installer (.msi) is located in the following location:

%windrive%\Documents and Settings\All Users\Application Data\MSN Search Toolbar\<Version Number>\en-us

In the path listed above ¡°<Version Number>¡± is the version of the product being uninstalled, for example 02.05.0000.1082.

Use the following command line to uninstall the product.

msiexec.exe /x "<Windrive>:\Documents and Settings\All Users\Application Data\MSN Search Toolbar\<Version Number>\en-us\MsnSearchToolbar.msi" /qn

First method is preferred because the only required variable is the product code that is taken from the registry. For the second method, we need to give the <windrive> (The drive Windows is loaded on normally "C" )and the <version number> of the product installed in the command-line.

Please give this a try and let me know how this works for you.

Thanks,

Jeff






Re: Windows Desktop Search Development #msntb_toolbar_full_name#

jc terry

jc terry as jct1848@hotmail.com trying to fix my computer. i need all the help i can get.




Re: Windows Desktop Search Development #msntb_toolbar_full_name#

catgskat3

To: Jeff R.

I'd like to thank you first of all for taking so much time in bringing this information to all of us who are struggling with this "pop-up", annoying, simply won't go away, thoroughly frustrating THING!!! Whew!

I do have a couple questions for you if you wouldn't mind, ok

1) Who are you and how did you come to get all this information on how to handle this problem

I think its great if this information is good, however:

2) You've asked us to tell you how it all goes once done. Have you not done this yourself If not, why

3)With all the mean people out there, why should we trust that what you've given us here will not totally unravel our systems and crash us down

To be honest Jeff, I'd love for this to work just to be rid of that annoying little scamp, but I got myself into a whole lot of trouble using the F10 key thinking I could undo the damage done. Now I've lost ALMOST ALL of MY files. Hubby's seem to be mostly there. We've really lost an awful lot but I don't want to go in for the kill, ya know!!

Again, thanks for taking this time to instruct us, but I'd really like to have some info that tells me I'm not gonna make things worse!

Regards,

Kat






Re: Windows Desktop Search Development #msntb_toolbar_full_name#

Jeff_R

Hi Kat,

Good questions. Basically I work for a software company and frequent a few sites related to this product as I use it on a daily basis. I've done Technical Support for Many years and just like to help people when I can, call it building good karma. That and I hate to leave a problem if I can fix it. That's got to be a guy thing.

As for asking you to post back with follow up, it lets me know if your issue is resolved or if I should gather more information about what happened when it didn't work to help figure out why. That and Bill seems to like it when threads get marked as answered.

The information listed above came from an MS Site you can find this information there yourself.
http://www.microsoft.com/technet/prodtechnol/windows/search/dtsguide.mspx

I have used some of these steps in troubleshooting systems and they are pretty standard. Basically what it's asking you to do is to find the file that installed the package and let it uninstall itself. This is the manual process if Add/Remove doesn't work.

The other thing to look for, not sure if it's in this thread, is to go to Add/Remove Programs in Control Panel and click the "Show Updates" box. If you installed Windows Desktop Search or MSN Toolbar, you may have loaded some updates for it as well that may not be uninstalled when uninstalling the initial package, because they are updates and some of the files or changes they made weren't in the initial package...

I hope this helps...






Re: Windows Desktop Search Development #msntb_toolbar_full_name#

Lovie

Hi,

I have the same problem!! Do you know how to fix this cabadie1976@cox.net





Re: Windows Desktop Search Development #msntb_toolbar_full_name#

drumboy

ceebee wrote:

I have the following sign come up on the screen.

#msntb_toolbar_full_name# is unable to load config file.

If you recently upgraded to a newer version of #msntb_toolbar_full_name #

and have not restarted your computer since the upgrade,please try resarting your computer.If the problem persist,please reinstall the #msntb_toolbar_full_name#.

I'm currently running WXP Home Edition,IE7. W Defender.This problem only occured after I completed system restore two days ago.

Thanks to any person who can help.

CEEBEE






Re: Windows Desktop Search Development #msntb_toolbar_full_name#

Paul Nystrom - MSFT

Hello drumboy,

I would suggest that you give Jeff_R's instructions a shot (see his post above). If those don't work for you please let us know.

Paul Nystrom - MSFT






Re: Windows Desktop Search Development #msntb_toolbar_full_name#

MKodounis

Hi Jeff,

Thanks for your post. Just to to let you know how I resolved, I downloaded the Msiexec.exe program. Removed the program. That still didn't get rid of the message of course, but it allowed me to reinstall the msn tool bar from microsoft's site and the installation was successful. I know no longer have this message.

Thanks again!

Jeff as I am new to these forums, I don't know how and would like to respond to others.

MKodounis





Re: Windows Desktop Search Development #msntb_toolbar_full_name#

LOUIS P G BANCHE

ceebee wrote:

I have the following sign come up on the screen.

#msntb_toolbar_full_name# is unable to load config file.

If you recently upgraded to a newer version of #msntb_toolbar_full_name #

and have not restarted your computer since the upgrade,please try resarting your computer.If the problem persist,please reinstall the #msntb_toolbar_full_name#.

I'm currently running WXP Home Edition,IE7. W Defender.This problem only occured after I completed system restore two days ago.

Thanks to any person who can help.

CEEBEE