rusticdog

We received advice that one of our applications was to have a shim supplied to ensure compatibility upon Vista's release, that no action was required our part, unless we release an update of our software, in which case we needed to address the compatibilty issue.

We've not yet posted an updated version, so the compatibility solution to be supplied by Vista should still be valid, however many users are receiving errors trying to run the software. Errors that would not be relevant if the compatibilty solution was successfully implemented.

Any ideas where we would go to get this addressed, and get the shim being correctly applied


Thanks
Chris



Re: Application Compatibility for Windows Vista Shim not being applied

Bruce N. Baker - MSFT

I suggest checking out the Application Compatibility Toolkit. Unless you're entered into Vista Compatability database you'll need to supply your own custom database and install it. You can use existing shims but you'll still need the a custom database. You can distribute your own shim if you need to, or just fix your application and distribute it without a shim and sdb.

Everything you ever wanted to know about this is located at

http://technet.microsoft.com/en-us/windowsvista/aa905066.aspx

Download the ACT 5.0






Re: Application Compatibility for Windows Vista Shim not being applied

rusticdog

Will check it out. But that doesn't explain why on some Vista systems the software operates without issue and on others it fails. It's as though the shim isn't being applied in all instances when the software is installed.




Re: Application Compatibility for Windows Vista Shim not being applied

Bruce N. Baker - MSFT

How are you applying the Shim Did you install a custom db




Re: Application Compatibility for Windows Vista Shim not being applied

rusticdog

We never created or applied any shim, which I thought is what this email is about. That the shim was created by team working with the Windows Core Development Team, and that it would be supplied automatically and that no action was required on our part until we updated the software.

Clearly we've misunderstood something quite significant, but when the email says the shim is created and no action is required on our part, it came across quite plain to me :)