DWillett

Vista Home Premium - I place blank media in the CD/DVD drive - but I do not get the dialog box with the burn options. I get nothing. Same for blank CD and DVD.

Even from the drive, selecting the "Open Autoplay" option I get nothing - no response at all.

The media type is recognized - a "CD-R" symbol representing the media I am using shows up on the drive image.

Optical drive is a Samsung SH-S182M. No problem with the drive reading CD/DVD's.

Anyone having this problem



Re: Optical Platform Discussion Autoplay dialog box not appearing

Garrett - MSFT

Hello DWillett!

I have not heard of an issue like this before.

If you open my computer with a blank piece of media in the drive and double click on the device, do you get any dialog box

To make sure I read that correctly: you're saying you DO get autoplay when you put in a piece of pre-recorded media

thanks,

garrett jacobson
SDE, Optical Platform Group






Re: Optical Platform Discussion Autoplay dialog box not appearing

primbcadman

I to have this problem, (not reading Blank media, no autorun box) just doesnt "see" blank media (any type) System says everything is running fine



Re: Optical Platform Discussion Autoplay dialog box not appearing

Anonymous

The same problem with Samsung TSSTcorp SH-S183A with blank media.

Preformatted media works just fine.

Also writing to a preformatted (in another computer) CD-RW works fine.

Is it hardware, firmware or software problem

Is there a way to bring up the formatting dialog manually





Re: Optical Platform Discussion Autoplay dialog box not appearing

Wildeye_6

Right click on cd-rw/dvd drive and go to properties. Under properties u will find option of auto play. there will be a checkbox what u can select to enable auto play option. Please let me know if this works.

Thanx





Re: Optical Platform Discussion Autoplay dialog box not appearing

mr_andrew

Vista cannot read a blank disk, no AutoPlay option, no Format available

I have had this problem on 4 machines that I built using Windows Vista, based on Gigabyte motherboards (1 GA-P35C-DS3R, 3 GA-P35-DS3R.) The problem on my machines turned out to be a bad driver written by a company named JMicron (jmicron.com) and supplied with the motherboards by Gigabyte. I do not know if the bad JMicron driver ships with other Gigabyte motherboards as well, but I suspect so. It is possible that JMicron supplies drivers to other motherboard manufacturers. I don¡¯t know what the effect of this driver is on Windows XP systems.

The Symptoms:

1) Inserting a blank CDR (or CDRW) or DVDR (or DVD +/- RW) does not bring up AutoPlay dialog.

2) Attempting to use the disk in windows explorer generates the error ¡°Windows cannot read the disc in drive X. Make sure that the disc uses a format that Windows recognizes. If the disc is unformatted, you need to format it before using it."

3) In Device Manager, under DVD/CD-ROM drives, the CD/DVD device says it is ¡°SCSI¡±, even though it is not a SCSI device. It should say ¡°ATA¡±.

4) In Device Manager under Storage Controllers there is a device named ¡°Gigabyte GBB36X Controller.¡±

The Issue:

JMicron supplied a device driver to Gigabyte that has something to do with support for PATA drives. They based it off a SCSI device driver, but failed to fully re-write it for PATA. The device driver reports to windows that the device is a SCSI device, and hands other bad data to Vista. Because of the bad data supplied by the faulty device driver, Vista fails to identify that there are valid CD/DVD PATA device(s).

The Solution:

Go to Control Panel/Device Manager. Click on ¡°Storage controllers¡±. Double-click on the ¡°Gigabyte GBB36X Controller.¡± Select ¡°Roll Back Driver¡±, and Yes/OK any dialogs asking to confirm. Afterwards the ¡°Gigabyte GBB36X Controller¡± will be gone. Check under DVD/CD-Rom drives. The device(s) should now show up as ATA, not SCSI. The device should now work properly.

Note: On two machines I did not reboot after doing this and subsequently had a blue-screen crash (after which everything was fine.) On the other two machines I did a reboot after rolling back the device and had no crash.

Microsoft is aware of the issue and is working with Gigabyte to correct the problem.






Re: Optical Platform Discussion Autoplay dialog box not appearing

Garrett - MSFT

mr_andrew...

could you please email me at optissue -at- microsoft -dot- com (of course, fill in as appropriate Smile) ... i'd like to speak with you about this issue....

thanks!






Re: Optical Platform Discussion Autoplay dialog box not appearing

Cocksy_Boy

There is a drver on the JMicron page that can be used to fix this problem - see here, and the ftp link at the bottom to the actual driver. it does support Vista 32 and 64. Not sure if / when the Gigabyte driver will be updated with the newest JMicron version.

When installing, chooose the IDE part of the driver.





Re: Optical Platform Discussion Autoplay dialog box not appearing

jayreynolds

I'm having a similar AutoPlay problem. The AutoRun dialog no longer appears when I connect portable devices. It used to work but not anymore. I need help resolving this. I'm running Vista Home Premium.