NisiV


This morning we began receiving errors on many of our campaigns when trying to pull reports via the API. We are receiving the following error:

20071010 08:50:49 - ERROR: <exception type="System.Web.Services.Protocols.SoapException">
<data><![CDATA[System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> |-199999|-1|Microsoft adCenter was unable to complete your request. Please try again. If this problem continues, contact the adCenter Support Team for assistance.|
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)


Any ideas why this would of all of a sudden begun happening






Re: Adcenter API Errors

Mirena Chausheva - MSFT


The adCenter API was experiencing intermittent reporting issues earlier today. You may have experienced errors when executing the "RequestBIReport()" command.

This issues is now resolved. We apologize for the inconvenience and thank you for your patience.







Re: Adcenter API Errors

Ludo-R

Server was unable to process request. ---> |-199999|-1|Microsoft adCenter was unable to complete your request. Please try again. If this problem continues, contact the adCenter Support Team for assistance.|

Once again. I just try to download data for the 25th of October since it failed on Friday (the 26th).





Re: Adcenter API Errors

Thai_edmunds

I ran into the same problem here.

Please help





Re: Adcenter API Errors

Mirena Chausheva - MSFT

We are investigating this.

Would you mind sending us the failure details (timestamp of last error, SOAP request and response) at msnacapi@microsoft.com

Thank you!






Re: Adcenter API Errors

Pete_101

We are also getting these errors, any update on what the problem is

We're auto-retrying the report requests and we are getting through them... slowly.

pete





Re: Adcenter API Errors

simplex

Saw this today attempting to download reports.




Re: Adcenter API Errors

Pete_101

The problem has stopped occuring and we have not had any errors of this type since just before midnight (GMT on 30th Oct).

Thanks

Pete





Re: Adcenter API Errors

Mirena Chausheva - MSFT

The intermittent error when executing the RequestBIReport() command has been resolved. You will be able to successfully execute RequestBIReport() now.

We apologize for any inconvenience and thank you for your patience.






Re: Adcenter API Errors

Rohit Colaco

Unfortunately, this error has occurred several times and once again this weekend.

Seems like there is a trend here; the problem occurs - it is reported as fixed - and once again, a few days later, the problem surfaces again.

Is there any plan to permanently resolve this issue

It is very frustrating for customers to have to see missing data and for agencies to have to manage failures like this on such a regular basis. This is going to make customers want to spend less on MSN and more on Google, Yahoo and other search vendors.

- Rohit






Re: Adcenter API Errors

Ludo-R

I 100% agree!

And we may spend a few minutes for helping the MSNsupport debugging (soap request and so on) but we can't do that every other day...




Re: Adcenter API Errors

Jeff Dillon - MSFT

We are working hard to resolve this issue. Keep in mind that the error number is a somewhat generic error and can be actually caused by potentially several conditions, and is not a single error situation that keeps re-occurring. Also, in the next version of the API we are planning to introduce a better troubleshooting framework so we don't have to keep asking you for SOAP. Stay tuned!

Jeff Dillon, Microsoft adCenter API Technical Support