I have a question. Now I want to have a timer to detect all the user's nickname for one time an hour.
If the user start the session, the SYS.User.Nickname could pick the right answer,but when the session is
timeout, the answer of SYS.User.Nickname is null. All the imformation of the user is freed.
How could I do that

Re: To set up a long time timer about user's name

Tom Ragle - MSFT

You won't be able to detect anything about a user unless they have started a session. If you want to record the nicknames users are using when they talk to the agent, you can simply keep a list:

Code Snippet

stored variable G_USER_NICKS

procedure RecordUserNick()
insert last in G_USER_NICKS SYS.User.Nickname