Emoticons

Riaanvs


Hi

I'm quite sure this has been answered before, but does the current platform support the SENDING of emoticons by the agent


Thanks

Riaan

Bart Riepe


Last time I read anything about this, it was only possible to use the default emoticons built into MSN. It wasn't possible to send custom emoticons, unless microsoft has improved on this issue already.

Tom Ragle - MSFT

This may be obvious, but you can use the keyboard shortcuts for any of the standard emoticons:

:-(

:-)

;-)

etc.

Also, the platform supports sending custom winks. See ABMSNSendWink in lib:/Shared/Utilities/WLMUtilities

Riaanvs

Hi

Thanks for the responses but as per the previous question does it therefore not support custom emiticons

Thanks
Riaan

Tom Ragle - MSFT

Okay, thanks for clarifying. Yes, the platform does support sending custom emoticons. Try this:

Code Block

function CreateEmoticonTag(INTERNAL_FILENAME)
ABSOLUTE_PLATFORM_PATH = InternalPathToPlatformPath(INTERNAL_FILENAME)
return "<emoticon file=\"" + ABSOLUTE_PLATFORM_PATH + "\"/>"

This will display an emoticon, which the user can right-click on to download.

Riaanvs

Thank you, that's good news.

Now an emoticon question rather than an Agent question and by all means if it needs to be posted in another forum just let me know; you point to a file in the above example; in what format are emoticon files stored

Riaan

Tom Ragle - MSFT

I know that 19X19 png files are acceptable. Other formats may be legal as well.