wickedsuperbikes


This may seem unrelated, but I have three entries in Live Search Collections that I am not able to delete. These are entitled TryStar Profile, TryStar Projects, and TryStar Ratings. These Collections try to connect to a server that is unavailable and the Delete option never surfaces. I believe that Microsoft Popfly was originally referred to as TryStar. Popfly does have profile, projects, and ratings features. I don't know why or how these entries got into my Collections in Live Search. I just want to delete them.. If anyone has any insight into this, please let me know.




Re: Windows Live Search Has TryStar Entries

AndyS


Popfly was indeed called TryStar long back when the project was but an idea. An idea and an entry in Windows Live, oddly enough it seems that Live Local has somehow found these entries and added them as Local Live Collections. Which isn't desired by either us or them and something that is certainly a bug, we've spoken to Local Live team and hopefully this will be addressed in an upcoming release of their software. In the mean time I'm not sure if there is a way to delete those collections. Apologies for the inconvenience.





Re: Windows Live Search Has TryStar Entries

wickedsuperbikes

Just thought I would update my progress on this issue. It seems that both parties think that the other is going to solve the issue. Just wondered if anyone can get the ball rolling on this. Here is what Live Search Maps had to say:

"Thank you for writing to Live Search Maps Technical Support. My name is Tom and I will be addressing your concerns with collections on http://Maps.live.com. I understand that you are unable to delete certain collections from your computer. I also understand that these collections are entitled: TryStar Profile, TryStar Projects, and TryStar Ratings. You are also correct in your statement that Popfly was originally referred to as Trystar.

I have been working with the technical team to investigate this problem and they have informed me of the following:

This is a known issue and the technical team for Popfly is working on a fix. In the meantime, you can continue to use Popfly and Live Search maps with no issues at all. The Popfly stuff will harmlessly show up in your collection list.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Live Search Maps.

Sincerely,

Tom

Windows Live Search Maps Technical Escalations"

Thanks for your help,

Jamie






Re: Windows Live Search Has TryStar Entries

AndyS

Interesting, don't suppose you could forward me that email; andy.sterland[at]microsoft.com, so that i can follow up with the people on their team.

But rest assured the ball has been rolling on this for some time, we reported the issue to local live a while back, and i confirmed with them that they are addressing the issue after your orginal post.